ABOUT THE PROGRAM
The MelBet TeamCash Agent program is intended to attract franchisees who take cash from MelBet customers in order to top up the customer’s account balance on the Company’s website or mobile app.
The Agent does this in return for a commission on any completed transactions. The Franchisor does not pay any financial remuneration to the Agent.
Agents will be notified accordingly of any changes to these Terms.
KEY DEFINITIONS
- Franchisor – MelBet TeamCash Agent program
- Franchisee or Agent – owner of the EPOS or EPOS network, a Company affiliate
- Company – MelBet betting company
- EPOS – where any financial transactions take place
- Customer – MelBet user
GENERAL TERMS / RESTRICTIONS
To act as Agent for the Franchisor, you must be 18 years of age or over, or the age of majority in your jurisdiction (where this is over 18). Agents agree to the Franchisor’s terms.
Agents may create only one (1) account with unlimited cash turnover.
Agents cannot use the funds in their working account to withdraw winnings or top up their personal account balance. This rule applies to agents who joined the program after {01/01/2024}. Agents who registered before this date can use their EPOS without restriction for their own activities on the MelBet platform.
The commission amount for completed transactions is determined by the current rates when a new agent is registered.
IDENTITY VERIFICATION
In accordance with company policy on the prevention of money laundering (AML), the Franchisor will conduct initial identity checks on agents. The extent of these checks will depend on the level of potential risk and other factors.
During the registration process, the Agent must provide the Franchisor with the following:
- Full name
- Current residential address
- Current email address
- Current phone number
- Telegram or WhatsApp handle
- Driver’s license, ID, or passport details
- Copies of the following documents: passport (photo page), or ID card (both sides), or driver’s license
- (both sides), or other form of ID provided by a government entity and showing the full name, date of
- birth, and photo of the holder
- A selfie with the ID document held up at face level and with the holder’s photo and details clearly visible
The Franchisor reserves the right to verify identity by video call if the identity of the agent is in doubt.
THE AGENT’S ROLE
The Agent’s role is to make deposits and withdraw winnings on behalf of the Company’s customers.
The Agent may be suspected of committing fraudulent acts against the Company or being associated with customers who commit fraudulent acts against the Company, including:
- falsifying payment notices
- having multiple accounts
- placing bets on behalf of third parties
- using betting automation programs
- participating in arbitrage betting
- placing bets in excess of the limits set by the Company
- abusing the loyalty program
If any of the listed violations occur, the Franchisor reserves the right to end these fraudulent actions by:
- blocking the Agent’s EPOS without warning if the Agent has caused significant damage to the Company
- issuing warnings and withholding commission payments
- blocking the Agent’s EPOS without a refund if repeated violations occur
The Agent is not responsible for violation of the Company’s terms by customers, and is only responsible for compliance with the current terms. If the Company unfreezes/freezes the accounts of customers who have topped up their balances through the Agent, the Company may notify the Agent of the customer IDs in question.
A customer who has only topped up their balance through an Agent EPOS can only withdraw their winnings through MelBet TeamCash. Other withdrawal methods become available if the customer has made at least one (1) minimum deposit using a method other than MelBet TeamCash.
The Franchisor reserves the right to suspend the Agent’s EPOS if there are any doubts as to the Agent’s honesty and reliability. The suspension will remain in place until the Company security service check is complete. During the check, video identification may be carried out at a time agreed with the Agent. In the event of repeated refusal to undergo video identity verification, amounting to a failure to complete video identity verification within 7 working days due to the fault of the Agent, the Agent’s account will be blocked until video identity verification is carried out.
If the security service detects a violation of the rules by the Agent, the Agent’s account will be blocked. The Agent will be informed as to the nature of the violation and funds will not be returned to their EPOS.
The Company does not provide the Agent with any information about the customers using their EPOS, except for the customer status (“active” or “frozen”).
Any interaction between the Franchisor and the Agent is conducted exclusively through the official communication channels indicated on the program website.
HOW WE USE YOUR PERSONAL DATA
We forward your requests to our MelBet TeamCash support service managers and provide answers to these requests. We store requests in the database until they are resolved. We send updates on the status of your request.
DATA TRANSFER AND SECURITY
We do not share your personal data with third parties. Your data is only available to our customer support managers when processing a request and to our technical service providers under conditions of strict confidentiality.
Your personal data is stored in a secure database. We use the latest technologies to protect your personal data from unauthorized access.
DATA STORAGE
We keep your request on file for 30 days from the date of resolution, after which it will be automatically deleted. Deleted requests can be recovered by contacting our MelBet TeamCash customer support specialists.
CHANGES TO THIS PRIVACY POLICY
This privacy policy may be periodically updated, and the date on which this last occurred will be displayed under “Last updated”. If you continue to use the MelBet TeamCash app following an update, you accept the changes by default.